Staff & Board

Staff Directory

Jennifer Monroe, Executive Director 952-977-9373
Patti Hankes, Office/Project Manager 952-977-9357
Katie Heitzig, Volunteer Coordinator 952-977-9374
Mary Cordell, Resource Consultant 952-977-9363                


Staff Bios

Executive Director, Jennifer Monroe, MPH, MA

As Executive Director, Jennifer is the chief executive responsible for operations at the Normandale Center for Healing and Wholeness (the Center).  She reports to- and works in conjunction with- the Board of Directors in order to achieve the operational, financial and strategic goals established for the Center in support of our mission.  This includes sustaining and developing collaborative partnerships, program and service line opportunities on behalf of the Center.

Jennifer has an MPH in Social and Behavioral Health, and an MA in International Administration.  She comes to the Center with over 25 years of experience in prior leadership roles within the non-profit and public health sectors, including chief executive roles at philanthropic, ambulatory care and supportive service organizations.

Jennifer can be reached at 952-977-9373 or at:

Office/Project Manager, Patti Hankes, CPPM

Patti provides office and project support to the Center. She manages the overall marketing function through Center brochures, community newsletters, publications and social networking and manages various projects, service contracts and grant activity for the Center, tracking data and information used in analysis and submitting various reports. In addition to this, Patti manages the day-to-day resources needed to keep the office running smoothly, manages the Podiatry Clinic, and assists with on-site activities for workshops, classes and events.

Patti has a BA in Business from the College of St. Catherine and received her Project Management certification from the University of Saint Thomas.  She has experience in Office Mgmt., Project Mgmt. and Process Development having worked for large corporations as well as small community non-profits.

Patti can be reached at 952-977-9357, or at:

Volunteer Coordinator, Katie Heitzig

Katie recruits, trains, and guides/monitors Center volunteers. Volunteers team with Center staff to serve the needs of individual seniors in the community through friendly visiting, memory companions and class facilitators. She coordinates volunteers at The Colony at Eden Prairie and provides assistance to The Colony with its new resident orientation.

Katie can be reached at 952-977-9374 or at:

Resource Consultant, Mary Cordell, LSW

Mary works with seniors and their families, helping them find resources through community agencies, county and state programs.  She also provides caregiver support services, including resource consultation, family meetings, one-on-one counseling, and group courses.  Mary has experience in case management with seniors, facilitation of caregiver support groups, and volunteer management.

Mary has a Bachelor of Science in Social Work from the University of Minnesota as well as additional training in Caregiver Coaching/Consultation and Dementia Capability.  She is an experienced licensed social worker whose career has included working with older adults and volunteers at DARTS in Dakota County, CommonBond Communities, as well as other aging and social service organizations.  She has over 20 years of experience working with older adults, caregivers, and persons with disabilities.

Mary can be reached at 952-977-9363 or at:


Our Board of Directors

We are pleased to have an active board comprising representatives from our partners and the community, as well as experts in the field of aging, who donate their time and expertise to the mission and vision of the Center. Board members include:

Robin Austin, DNP, DC, RN-BCClinical Assistant Professor University of Minnesota, School of Nursing                                                                                                            *David Dahlgren, MD – Edina resident, Volunteer care team visitor                                 Sarah Ferguson, PhD, MSW, MA – Associate Vice President of Academic Affairs and Academic Dean Schools of Graduate and Professional Programs, Saint Mary’s University
*Lori Hough, MHA, RNVice President, Clinical Care and Wellness at Highmark Inc.    *Dale Howard – Pastor of Mission, Outreach, and Congregational Care, Normandale Lutheran Church 
Charlene Klein, MPA, PMP
Project Manager, UnitedHealth Group
*Kris Maser, JD – Edina resident and Attorney, Maser, Amundson, Boggio, Hendricks, P.A.                                                                                                                                    Richard MartinBoard member, Senior Care Communities                                       
Linda Tedford – VP of Lilja Communications (Chair)
Paul Zenner Field VP of Network Contracting, Humana (Treasurer)                              Michael R O’Neill, MS, RD – Clinical Product Development Manager, MEDICA(r) / Health Services

*Indicates Normandale Lutheran Church members                                  


Connect with us on Facebook.