Staff Directory

Executive Director, Jennifer Monroe, MPH, MA

As Executive Director, Jennifer is the chief executive responsible for operations at the Normandale Center for Healing and Wholeness. She reports to- and works in conjunction with- the Board of Directors in order to achieve the operational, financial and strategic goals established in support of our mission which includes sustaining and developing collaborative partnerships, program, and service line opportunities on behalf of the Center. Jennifer has an MPH in Social and Behavioral Health, and an MA in International Administration. She comes to the Center with over 25 years of experience in prior leadership roles within the non-profit and public health sectors, including chief executive roles at philanthropic, ambulatory care and supportive service organizations.

Jennifer can be reached at 952-977-9373.

Office/Project Manager, Patti Hankes, CPPM

Patti provides office and project support to the Center. She manages various projects, service contracts and grant activity for the Center, tracking data and information used in analysis and reporting. In addition to this, Patti manages the day-to-day resources needed to keep the office running smoothly such as assisting with on-site activities for workshops, classes and events. Patti has a BA in Business from the College of St. Catherine and received her Project Management certification from the University of Saint Thomas. She has experience in office and project and process development for large corporations as well as small community non-profits. Patti can be reached at 952-977-9357.

Volunteer Coordinator, Cheryl Nickelson

Cheryl recruits, trains, guides and monitors volunteers. Volunteers team with Center staff to serve the needs of individual seniors and caregivers in the community through friendly visits, respite care, and class facilitation. In addition, Cheryl coordinates the volunteers at contracted assisted living locations managed by the Center. Cheryl began her career in clinical social work, working with children and families. She also has seven years of experience working at a senior living condominium. Cheryl received her Masters in Social Work from the University of Saint Thomas.

Cheryl can be reached at 952-977-9374.

Resource Consultant, Mary Cordell, LSW

Mary works with seniors and their families, helping them access and utilize resources to meet their individual needs. Mary provides caregiver support services including resource consultation, family meetings, one-on-one counseling, and support group linkages. Mary has a BS in Social Work from the University of Minnesota as well and training in Caregiver Coaching/Consultation and Dementia Capability. She is an experienced licensed social worker with over 20 years of experience working with older adults, caregivers, and persons with disabilities. Mary can be reached at 952-977-9363.

Communications Coordinator, Zachary Greimann

After spending a year of service working with the Center back in 2016 and 2017, Zach is quite happy to rejoin the Center's team! Similar to back then, Zach now prepares most of the various materials that the Center uses to promote its services and interface with the community. That involves lots of parts and pieces, but mostly Zach writes the material, designs the flier and brochure layouts, helps maintain the website, and reaches out to potential partners about working together on new or ongoing programs. Zach also helps with the Center's respite group on the second Saturday of each month. Zach has a BA in English and Math from St. Olaf College and has several years of experience creating and modifying all types of informational and promotional materials, as well as a deep appreciation for the complex role played by family caregivers. 

Board of Directors

We are privileged to have an active board comprised of representatives from both Normandale Lutheran Church and the broader community. Members donate their time and expertise to the mission and vision of the Center. Current membership includes:

*Robin Austin, DNP, DC, RN-BC – Clinical Assistant Professor, University of Minnesota School of Nursing

Sarah Ferguson, PhD, MSW, MA – Associate Vice President of Academic Affairs and Academic Dean Schools of Graduate and Professional Programs, Saint Mary’s University
*Lori Hough, MHA, RN – Senior Director, Care management, Blue Cross and Blue Shield of Minnesota    

*Dale Howard – Pastor of Mission, Outreach, and Congregational Care, Normandale Lutheran Church 
*Kris Maser, JD – Attorney, Maser, Amundson, Boggio & Hendricks, P.A.                 Richard Martin – Board Chair, Principle, Senior Care Communities   

Michael R O’Neill, MS, RD – Clinical Product Development Manager, MEDICA Health      Linda Tedford – Vice President,  Lilja Communications 
Paul Zenner – Treasurer, Field Vice President of Network Contracting, Humana             

* Indicates Normandale Lutheran Church members